Support Tickets

highTKT-001Bug Report

Voice sync not recording properly

Sarah Chensarah@startupco.com
Created Mar 14, 2024
Sarah Chen10:30 AM

I've been trying to complete my voice sync but the recording stops after about 30 seconds. This started happening yesterday. I've tried restarting the app but the issue persists.

Support Team10:45 AM

Hi! Thank you for reaching out. I'm sorry to hear you're experiencing issues with voice sync. Could you please tell me what device and OS version you're using?

Sarah Chen11:02 AM

I'm using an iPhone 14 Pro with iOS 17.3. The app version is 2.4.1.